Question 1

What is a managed SOC and why do I need one?

Accepted Answer

A managed SOC provides continuous 24/7 security monitoring, detection, and incident response delivered by experienced security professionals. It reduces cyber risk, improves detection and response times, and ensures consistent security operations without the complexity of building and running an internal SOC.

Question 2

What services are included in the SOC offering?

Accepted Answer

Our SOC service covers 24/7 monitoring, threat detection and response, incident handling, vulnerability management, compliance reporting and all delivered transparently, with no hidden costs.

Question 3

What SLA guarantees do you offer?

Accepted Answer

Our SLAs are severity-based. Critical incidents are acknowledged within 15 minutes, notified within 30 minutes, and responded to within 4 hours. High-severity incidents are acknowledged within 30 minutes, notified within 60 minutes, and responded to within 8 hours. Medium incidents are acknowledged within 60 minutes, notified within 30 days, and responded to within 12 hours. Low-severity incidents are acknowledged within 180 minutes, notified within 30 days, and responded to within 24 hours.

Question 4

What technology do you use?

Accepted Answer

Our AI-powered XDR & SIEM platform combines advanced behavioral and network analytics with real-time threat intelligence. It seamlessly integrates with your existing tools. No rip-and-replace needed.

Question 5

How does the SOC integrate with my existing tools?

Accepted Answer

We connect to 200+ platforms including CrowdStrike, Microsoft Defender, Fortinet, Palo Alto, and more. Our team handles the integration. You just approve the connection.

Question 6

How long does onboarding take?

Accepted Answer

Most clients are fully operational in under 30 days. We handle the technical setup while your team continues business as usual.

Question 7

What certifications do you hold?

Accepted Answer

ISO 27001 – We are committed to implementing and maintaining an Information Security Management System (ISMS) that meets the requirements of ISO/IEC 27001, an internationally recognized standard for information security management.
SOC 2 Type II - Our platforms have achieved SOC 2 Type II compliance, demonstrating our commitment to upholding industry-leading security standards for data protection, availability, confidentiality, processing integrity, and privacy.
GDPR - We comply with the General Data Protection Regulation (GDPR), ensuring the privacy and protection of personal data for individuals within the European Economic Area (EEA).
NIS2 and DORA - our services are designed to align with the requirements of the NIS2 Directive and the Digital Operational Resilience Act (DORA), ensuring that we meet the latest European Union regulations for cybersecurity and operational resilience in the financial sector.

Question 8

What happens if a threat slips through?

Accepted Answer

No security is 100% foolproof—anyone who claims otherwise isn't being honest. That's why we back our service with cyber insurance coverage. If a breach occurs despite our protection, you're not alone: our incident response team activates immediately, and our insurance policy helps cover the financial impact. You get expert response and financial protection, together.

Question 9

Do you offer a trial or proof of concept?

Accepted Answer

Yes. We offer a guided demo and can discuss a proof-of-concept for qualified organizations. Book a call to explore your options.